Returns & Exchanges
At Thunderbird Natural Skincare, we want you to be completely satisfied with your botanical beauty ritual; if a product doesn't meet your expectations, we offer a 30-day return window for most items.
Initiate Your Request
Contact our support team with your order number and the specific items you wish to return to receive a Return Authorization Code.
Secure Packaging
Carefully pack the unused or gently used products in their original packaging to ensure they are protected during transit back to our studio.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Processing & Refund
Once our team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing